Freshservice Integration

Integrating Freshservice with Josys enables the IT Admin to view the user accounts.

Key benefits

When you integrate Josys with Freshservice, you can view a list of user accounts, including their status, roles, and occasional agent status.

Note: Josys supports multiple Freshservice integrations.

Prerequisites  

Before you begin with the integration, make sure that you have:

• A Freshservice admin account.
• A Starter, Growth, Pro, or Enterprise plan.
• The Subdomain and the API Key

Locating the API Key 

 Step 1: Log in to Freshservice using an admin account. Select Profile settings from User menu. 

Step 2: Copy the API Key to use later in the integration steps.

Steps to Integrate 

Step 1: Select Freshservice from the App Catalog in the Apps section.

Step 2: Provide a suitable Label for identification. Enter the Subdomain in the respective field. 

For example, in the URL https://yoursubdomain.freshservice.com, yoursubdomain is the subdomain. 

Step 3: Enter the API Key copied in the previous section. Click Next to proceed.

Step 4: After the integration is complete, allow some time for data synchronization. You can now view and perform required actions from the Managed Apps in the Apps section.