Zendesk Integration

Modified on Fri, 17 May 2024 at 03:19 AM

Integrating Zendesk with Josys enables the IT Admin to view and manage accounts.

Key benefits  

When you integrate Josys with Zendesk, you can:

  • View: List of user accounts, including their status, roles, group, email verification status, timestamp of account creation and last sign-in, user group, and status of two-factor authentication.
  • Perform actions: Create, suspend, or delete user accounts.

Note: Josys supports multiple Zendesk integrations.



Before you begin with the integration, make sure that you have:

  • A Zendesk admin account
  • A Subdomain

Steps to Integrate


Step 1: Select Zendesk from the Apps Catalog in the Apps section.


Step 2:  Provide a suitable Label for identification.

Step 3: Enter the Subdomain in the respective field. For example, if the URL is https://example.zendesk.comthen the example is the subdomain. Click Next to proceed.

Note: You should only provide the subdomain here, and not the full URL.

Step 4: Log in to Zendesk using an account with admin privileges. Follow the guided steps to authorize Josys and complete the integration process.

Step 5After the integration is complete, allow some time for data synchronization. You can now view and perform required actions from the Managed Apps in the Apps section.  

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