Zendesk Integration

Integrating Zendesk with Josys enables the IT Admin to view and manage accounts.

Key benefits  

When you integrate Josys with Zendesk, you can:

• View: List of user accounts, including their status, roles, group, email verification status, timestamp of account creation and last sign-in, user group, and status of two-factor authentication.
• Perform actions: Create, suspend, or delete user accounts.

Note: Josys supports multiple Zendesk integrations.

Prerequisites

Before you begin with the integration, make sure that you have:

• A Zendesk admin account
• A Subdomain

Steps to Integrate

Step 1: Select Zendesk from the Apps Catalog in the Apps section.

Step 2:  Provide a suitable Label for identification.

Step 3: Enter the Subdomain in the respective field. For example, if the URL is https://example.zendesk.com, then the example is the subdomain. Click Next to proceed.

Note: You should only provide the subdomain here, and not the full URL.

Step 4: Log in to Zendesk using an account with admin privileges. Follow the guided steps to authorize Josys and complete the integration process.